Mandarin Oriental: World Most Luxrious Hotel

Top-Ranked Luxury Hotel Brand — LTI Report 2024

In November 2024, Luxury Travel Intelligence (LTI) released its annual ranking of the world’s best luxury hotel brands. Mandarin Oriental retained the #1 position for the second consecutive year, scoring 81.6% on a comprehensive index that evaluates 130 individual metrics—spanning brand ethos, managerial quality, staff performance, continuous investments, and property refurbishments.

Michael Crompton, LTI’s founder, emphasized that their methodology examines overall brand strength, not just individual hotels: “Touch points relate to overall brand performance, not the performance of individual properties.”. This holistic evaluation confirms that Mandarin Oriental is not just excelling at specific locations—but setting industry-wide standards.

Excellence in Wellness — World Spa Awards 2024

In 2024, Mandarin Oriental’s holistic wellness commitment was further validated: the brand was named World’s Best Hotel Spa Brand, marking the third consecutive year it has claimed this honor. With a total haul of 19 awards—including “World’s Best Resort Spa” for Marrakech and “Best Spa Service Excellence” in New York—Mandarin Oriental continues to lead the way in global spa excellence .

Their New York property alone secured top recognition for service excellence, reflecting the brand's consistency across urban luxury and resort wellbeing .

Forbes Five-Star Recognition — Unmatched Service Quality

In early 2024, the Forbes Travel Guide awarded Mandarin Oriental the highest number of Five-Star distinctions—24 hotels and 16 spas . Twelve properties received dual Five-Star honors for both the hotel and spa categories, including iconic locations in Hong Kong, Bangkok, Boston, London, New York, Singapore, Tokyo, and Doha.

Mandarin Oriental, New York, remains a benchmark in East Coast luxury, having been awarded Five-Star status for 18 straight years—a reflection of its unwavering standards.

Travel + Leisure Awards 2024 — Local Market Dominance

In July 2024, Travel + Leisure’s annual “World’s Best Awards” named several Mandarin Oriental properties as the #1 hotels in their respective cities:

• Bangkok,

• Paris, and

• Tokyo.

This reader-driven recognition from over 186,000 participants signals Mandarin Oriental’s ability to resonate deeply with guests in major destinations.

Strong Financial Performance & Strategic Growth

Mandarin Oriental’s 2024 annual results underline not just prestige, but robust financial health:

• 13% increase in combined revenues to USD 2.1 billion, propelled by a 7% rise in RevPAR.

• RevPAR climbed 14% in Asia, 6% in the Americas, and 4% in EMEA .

• 15% growth in management fee income, driven by an expanding hotel portfolio .

The brand now operates 41 hotels, 12 residences, and 26 homes in 26 markets, with an ambitious plan to double the portfolio in key cities and leisure destinations. This aggressive expansion complements strategic investments in enhancing guest experiences.

Heritage Meets Innovation — Brand Essence & Strategy

Mandarin Oriental’s origins trace back to Bangkok in 1963, with a vision to blend Eastern hospitality with refined, contemporary service. This dual heritage remains the soul of the brand. In 2024, the company unveiled its strategic vision: "Fans of the Exceptional, Every Day, Everywhere." This mission reflects a focused, guest-centric approach supported by a refreshed visual identity and elevated service standards.

They’re balancing tradition with innovation, maintaining their legacy while evolving to meet modern luxury expectations.

Signature Properties — Showcases of Excellence

Let’s dive into some standout properties that contribute to Mandarin Oriental’s global prestige.

Mandarin Oriental, Hong Kong

• Original flagship opened in 1963; fully renovated in 2005–06 .

• Contains 447 rooms, 67 suites, and 10 restaurants/bars.

• Close to iconic Victoria Harbour; a historical and cultural touchstone in global luxury.

Mandarin Oriental, New York

• Perched 280 ft above Columbus Circle in the Deutsche Bank Center.

• Features 244 rooms including expansive suites, elegant MO Lounge, 75-ft indoor pool, and esteemed spa facilities.

• Notably, spa bookings often need to be secured a month in advance.

Mandarin Oriental, Paris

• Opened 2011 on Rue Saint-Honoré near Place Vendôme.

• Hosts 96 rooms, 39 suites; interiors by Sybille de Margerie; spa with hammam and 14-meter pool.

• Awarded #1 hotel in Paris by Travel + Leisure readers .

Mandarin Oriental, Tokyo

• Located in Nihonbashi Mitsui Tower; opened 2005.

• Features 178 rooms and 10 restaurants/bars; several Michelin-starred venues.

• Voted the #1 hotel in Tokyo by Travel + Leisure readers .

Mandarin Oriental Marrakech

• A serene 10-acre estate with 54 villas, extensive spa and wellness facilities .

• Offers luxurious Moroccan-inspired hospitality that earned it the 2024 World’s Best Resort Spa .

Mandarin Oriental, Lake Como

• Situated in a neoclassical villa with rich historical roots .

• Highly praised by guests: “Check-in was seamless... staff offered Champagne,” and “Service 10/10… individualized attention” .

Gastronomy & Culinary Excellence

Mandarin Oriental blends culinary artistry with luxurious ambiance:

• Mandarin Oriental, Hong Kong is renowned for Man Wah (Michelin-star Cantonese) and European-American dining .

• Paris’ signature restaurant, Sur Mesure by Thierry Marx, holds two Michelin stars .

• Tokyo offers multiple starred venues, including the exclusive Tapas Molecular Bar .

• Breaking into the culinary elite, the landmark Amber restaurant in Hong Kong received three Michelin stars in 2025 under Culinary Director Richard Ekkebus .

Food & Wine ranked Mandarin Oriental Hong Kong among the world’s 15 best for food & drink experiences, highlighting dim sum at Man Wah and the elegance of Mandarin Grill + Bar .

Expansion and New Ventures

Mandarin Oriental remains dynamic and forward-thinking:

• Mayfair, London: Opened in 2024 at Hanover Square, designed by RSHP and Studio Indigo, featuring 50 contemporary rooms, a rooftop bar, and chef Akira Back’s Japanese cuisine .

• Ongoing pipeline: New resorts, branded residences, and hospitality projects continue across key global destinations including Riviera Maya, Riyadh, and Costa Navarino .

Their ongoing refresh of brand identity in 2025 further signals how they’re evolving while staying true to heritage .

Signature Service & Guest Experience

The brand thrives on a personalized, culturally immersive service ethos:

• Staff draw on dual Asian heritage, blending attentive elegance with respect for local culture .

• “Fans of the Exceptional” mantra underscores a culture of emotional engagement, attention to detail, and thoughtful luxury.

• High-profile properties (e.g., Lake Como) earn accolades for warm, individualized service; guests frequently report highly attentive experiences .

• Renowned concierge teams at flagship properties (e.g., New York) secure VIP experiences—from Broadway to exclusive events—reinforcing the brand’s prestige .

Key Achievements

Category	Highlights
LTI #1 Brand (2024)	Top score 81.6% across 130 touch points
Spa Awards	World’s Best Hotel Spa Brand (3rd year) + 19 accolades
Forbes Five-Star Awards	24 hotels, 16 spas recognized
Travel + Leisure #1	Leading in Bangkok, Paris, Tokyo
Financial Performance	13% revenue growth; 7% RevPAR increase; expanding portfolio
Culinary Distinction	Multiple Michelin stars; Food & Wine recognition
New Openings	MO Mayfair (2024); continued global expansion